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Screen Monitoring and Remote Assistance

The screen monitoring and remote assistance features for cloud desktops provide enterprise administrators with the ability to remotely view cloud desktops, enabling quick assessment of desktop status and significantly improving operational efficiency.

Feature Description​

Screen monitoring offers administrators a 1:1 view of cloud desktops, allowing real-time observation of employee operations. When detecting abnormal or risky behaviors such as file transfers or information leaks, administrators can respond promptly.

Remote assistance enables direct connection to cloud desktops from the console, allowing IT staff to remotely troubleshoot issues through direct desktop operation.

Initiate Screen Monitoring​

  1. Log in to the PigCloud Cloud Desktop console.
  2. In the left navigation bar, select Resource Management > Desktop List.
  3. On the Desktop List page, select a cloud desktop and choose Screen Monitoring in the Actions column.
  4. View the Screen Monitoring display in the pop-up browser tab.

Initiate Remote Assistance​

  1. Log in to the PigCloud Cloud Desktop console.
  2. In the left navigation bar, select Resource Management > Desktop List.
  3. On the Desktop List page, select a cloud desktop and choose Remote Assistance in the Actions column.
  4. Click Confirm in the pop-up dialog.
  5. Connect to the Remote Assistance interface in the pop-up browser tab.
  6. Enter the password for the cloud desktop's Windows account.
  7. Access the cloud desktop to perform remote assistance operations.

Notes:

  • If the cloud desktop is currently connected via PigCloud Terminal, the end user must click Confirm in the desktop's pop-up prompt when remote assistance is initiated from the console.
  • Upon successful remote assistance connection, any existing PigCloud Terminal connection to the cloud desktop will be disconnected.